Refunds and Returns

Effective Date: 1 July, 2025

At Tina Fletcher Art, each piece is handled with care — whether it’s a one-of-a-kind original or a made-to-order print. We want you to feel confident and delighted with your purchase.

1. Change of Mind

We do not offer refunds or exchanges for change of mind. Please choose carefully and reach out if you have any questions before purchasing — we’re happy to help.

2. Damaged or Faulty Items

If your item arrives damaged or has a printing/manufacturing fault:

Include photos of the damage and packaging

We’ll review your claim and offer a replacement, repair, or refund, depending on the situation

Note: For original artworks, minor natural imperfections or brush texture are part of the piece’s character and not considered faults.

3. Wrong Item or Misprint

If you receive the wrong item or a misprinted product, we’ll correct it as quickly as possible. Please contact us with photos and your order details within 7 days.

4. Print Quality or Colour Variation

Print colours may vary slightly from what you see on screen due to lighting, paper texture, or calibration differences. These minor variations are not considered faults and are part of the printmaking process.

5. Returns Process

To start a return (for eligible issues), email hello@tinafletcher.com with:

Your order number

Description of the issue

Supporting photos

We'll respond within 2 business days to guide you through the next steps.

6. Return Shipping

If a return is approved:

For damaged or faulty products: We’ll cover return or replacement shipping

For other situations: Return shipping costs are the buyer’s responsibility unless otherwise agreed

7. Original Artworks

Each original piece is inspected before shipping and carefully packaged. In the unlikely event that your original is damaged in transit, we’ll work with you to resolve the issue fairly.

If you have any questions before or after ordering, don’t hesitate to get in touch at hello@tinafletcher.com — we're here to help.